Frequently Asked Questions
Find answers to common questions about ordering, delivery, pricing, and more.
Quick Answers
Traditional stone supply chains add multiple markups: Quarry → Wholesaler → Local Yard → Contractor. Each step adds cost and time. By sourcing directly from partner quarries, we eliminate the middleman markups. For example, stone that costs $80/ton at the quarry might retail for $250+/ton at a local yard. We pass those savings directly to you while still handling all the logistics.
Unlike traditional quarries that only sell full truckloads (approximately 24 tons), we offer flexible ordering options. You can order by the pallet, super sack, or full truckload depending on your project needs. This flexibility allows contractors to order exactly what they need without overbuying or making multiple trips to a supply yard.
Yes! Verified professional contractors can apply for trade credit during account creation. Our instant credit approval system checks commercial credit bureaus and can approve credit lines up to $50,000 in under 30 seconds. Approved accounts can select "Pay by Invoice" at checkout and receive Net-30 or Net-60 terms based on their tier level.
We offer multiple delivery options based on your order and site requirements. For palletized stone (1-4 pallets), we use flatbed trucks with Moffett (truck-mounted forklift) for self-unloading. For bulk aggregates like crushed stone or rip rap, delivery is via dump truck. For urgent smaller orders, we offer hotshot delivery with heavy-duty pickup trucks.
No problem! If you don't have offloading equipment, we automatically assign a "Flatbed with Moffett" delivery. A Moffett is a truck-mounted forklift that allows our driver to self-unload and place the stone exactly where you need it on your job site—whether that's the driveway, backyard, or a specific staging area.
Ordering & Pricing
Traditional stone supply chains add multiple markups: Quarry → Wholesaler → Local Yard → Contractor. Each step adds cost and time. By sourcing directly from partner quarries, we eliminate the middleman markups. For example, stone that costs $80/ton at the quarry might retail for $250+/ton at a local yard. We pass those savings directly to you while still handling all the logistics.
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Unlike traditional quarries that only sell full truckloads (approximately 24 tons), we offer flexible ordering options. You can order by the pallet, super sack, or full truckload depending on your project needs. This flexibility allows contractors to order exactly what they need without overbuying or making multiple trips to a supply yard.
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Our pricing is dynamic and includes two components: material cost and shipping. When you enter your zip code and quantity, our system calculates the total landed cost including freight from the nearest quarry. This transparent pricing shows you exactly what you'll pay—no hidden fees or surprise charges at delivery.
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Yes! Verified professional contractors can apply for trade credit during account creation. Our instant credit approval system checks commercial credit bureaus and can approve credit lines up to $50,000 in under 30 seconds. Approved accounts can select "Pay by Invoice" at checkout and receive Net-30 or Net-60 terms based on their tier level.
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We accept all major credit cards, ACH/eCheck transfers (recommended for large orders to avoid credit card fees), and trade credit for approved accounts. For large commercial projects, we can also arrange progress payments or milestone-based billing.
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Delivery & Logistics
We offer multiple delivery options based on your order and site requirements. For palletized stone (1-4 pallets), we use flatbed trucks with Moffett (truck-mounted forklift) for self-unloading. For bulk aggregates like crushed stone or rip rap, delivery is via dump truck. For urgent smaller orders, we offer hotshot delivery with heavy-duty pickup trucks.
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No problem! If you don't have offloading equipment, we automatically assign a "Flatbed with Moffett" delivery. A Moffett is a truck-mounted forklift that allows our driver to self-unload and place the stone exactly where you need it on your job site—whether that's the driveway, backyard, or a specific staging area.
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For most deliveries, someone should be on-site to confirm placement location and sign for the delivery. However, we can accommodate "drop and go" deliveries with advance authorization. During checkout, you can specify placement instructions and provide photos of your preferred drop location.
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During checkout, we ask site access questions to ensure the right truck is dispatched. We need to know: Is the address residential? Are there low wires or tree branches? Can an 18-wheeler turn around? Based on your answers, we automatically select the appropriate vehicle—from a hotshot pickup for tight spaces to a full semi for commercial sites.
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Standard delivery typically takes 2-5 business days depending on distance from the quarry and product availability. For urgent needs, we offer rush/same-day delivery in select areas through our logistics network. You can track your delivery in real-time with GPS tracking once it's dispatched.
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We understand miscalculations happen! Our "Rush Delivery" service can get additional material to your job site same-day in many areas. This premium service is perfect for top-off orders when you need just a few more pallets to complete a project.
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Products & Materials
We offer a comprehensive selection including: flagstone and patio stone, natural stone veneer, chopped stone for walls and retaining structures, fieldstone and boulders, rip rap and erosion control stone, crushed limestone and aggregates, decorative gravel and river rock. Our inventory spans quarries across Arkansas, Oklahoma, Texas, Kansas, and beyond.
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Absolutely! We strongly recommend sampling for large orders. You can order small sample sets that ship via standard freight. For Premier members, sample shipping is free. For large orders, we require an "Approval" step where you sign off on current lot photos to ensure the material meets your expectations.
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Rip rap sizing depends on your application. Class A (smaller, 6-12") works for small creek stabilization. Class B and larger sizes (12-24"+) are used for major riverbanks, sea walls, and heavy erosion control. Our product pages include sizing guides with recommended applications. For specific engineering requirements, consult your project specifications.
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Coverage varies by thickness and stone type. As a general guide: 1" thick flagstone covers approximately 80-100 sq ft per ton, 1.5" covers 50-70 sq ft per ton, and 2"+ covers 40-50 sq ft per ton. Our product pages include specific coverage estimates, and our material calculators can help you determine exactly how much you need.
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Yes! For commercial projects requiring architectural submittals, we provide technical specifications including ASTM test data (absorption C97, compressive strength C170, etc.), product data sheets, and high-resolution photos. Our "Submittal Generator" tool (available to Premier members) compiles all required documentation in one package.
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As your Merchant of Record, we stand behind every order with our Quality Guarantee. If materials arrive damaged or significantly different from what was shown, contact us within 48 hours with photos. We'll arrange a replacement or full refund. This is why we require current lot photos for large orders—to ensure you know exactly what you're getting.
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Account & Membership
We serve professional contractors, masons, builders, and landscape professionals. To access Pro pricing and trade credit, you'll need to verify your business with an EIN (Employer Identification Number) or contractor's license. This verification ensures our pricing remains competitive by serving the professional trade exclusively.
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We offer three tiers: **Silver Member** (free, verified pro) gives you access to Pro pricing and order tracking. **Gold Pro** ($25,000 annual spend) adds 2% quarterly rebates and priority delivery windows. **Platinum Elite** ($100,000 annual spend) includes 5% rebates, free sample shipping, Net-60 terms, and one free "Job Site Rescue" rush delivery per year.
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Basic Rockhouse Pro membership is free—just verify your business credentials. We also offer Rockhouse Premier for $49/month, which includes: 5% discount on all freight, priority delivery scheduling, free sample shipping, and access to our Submittal Generator tool for commercial projects.
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Yes! Our "Team Management" feature lets you invite foremen and project managers to your account. You can set spending limits for each user—for example, allowing orders up to $500 without approval, while larger orders trigger an SMS approval request to the account owner. Perfect for crews working across multiple job sites.
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Project Folders help you organize orders by job site for easy cost tracking. Create folders like "Miller Residence" or "City Park Project" and assign orders to them. This makes job costing simple—at the end of a project, you can see exactly what materials went where and at what cost.
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Yes! Our "Contractor Connect" program rewards referrals. When a General Contractor invites their sub-contractors (masons, landscapers, etc.) to the platform, the GC earns 1% of the sub's purchases for the first year. It's a great way to help your network access better pricing while earning rewards.
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Calculators & Tools
Use our online material calculators! Enter your project dimensions (length, width, depth for aggregates; square footage for veneer/flagstone) and the calculator will estimate tonnage needed. We recommend adding 10% overage for cuts and waste. Each product page also shows coverage rates to help with planning.
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FOB (Free On Board) Quarry means the price shown is for material at the quarry before shipping. When you enter your delivery zip code, we calculate the freight cost and add it to show your total "landed cost." This transparency lets you see exactly what you're paying for materials versus shipping.
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Absolutely! For projects requiring more than 100 tons or special logistics coordination, contact our Commercial Projects team. We can provide custom quotes with volume pricing, coordinate phased deliveries, and work with your project timeline. We also assist with submittal packages for architectural approval.
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Still have questions?
Our team is here to help with any questions about your stone project.
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